1. What kind of payment do you accept?
We can accept all major credit card including Visa, Master, Discover and American Express
2. Is it secure to shop at your site?
Please do not worry about security, all your personal information are protected by our strict privacy policy and are stored in our secured data base. You credit card will be processed via our secured payment gateway with 128 bit SSL Certification.
Shipment Q&A:
3. How much shipping will be charged for each order and how can I track my parcel?
No matter how many items you purchase per transaction, We only charge $29.99 for shipping.
Please simply send your inquiry to us, and you will be responded with the latest shipping status of your order.
4. How long does it take for delivery?
It usually takes 3-4 days for us to process your order and 5-7 days for the delivery, all the date are estimated calculated and may vary according to our inventory availability and potential delay during the shipment.
5. What should I do if I never received the shipment?
The rule is simple if you did not receive the item in a month from when it was sent out, we will fully refund you payment.
6. What should I do if the items were damaged upon receipt?
If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.
Order Status Q&A:
7. How long does it take for my order to be processed?
It only takes 4-12 hours to process your payment, an email confirmation with receipt will be sent to you once your order has been approved.
8. How can I check the status of my order?
You can login into your account and check the status of your order under the order history.
9. What does the order status mean?
There are four order status will be shown under your order history:
a. pending: means the order was held since we have not receive your credit card information or the information we received can not be processed and is waiting for your update.
b. Invoiced: means we are correctly processing your credit card and an invoice has been sent to your email address.
c. Approved: means your payment has been approved and your order is preparing for shipment.
d. Cancelled: means your order has been canceled and you will not be charged for the order.
